Returning to
While the impact of COVID-19 continues to evolve, our commitment to protecting our people, serving our clients and preserving our business remains steadfast.
As we see markets around the world preparing to open, it’s time to start preparations to transition our global workforce back to the office.
Frequently Asked Questions
General Guidance
No person will be required to return to the office if they are not comfortable doing so.
In order to ensure safety of all people, we are planning a 3-Phase Approach for returning to the office, to maintain proper social distancing. Phase 2 will end when all social distancing protocols have been lifted.
We would like to reassure you of the measures we are taking to help ensure your return is safe.
We have produced this FAQ to answer any initial questions you may have. If you have any additional questions, please speak to your Manager or a member of the HR team.
Phase 1
~25% Occupancy
Phase 2
~50% Occupancy
Phase 3
100% Full Use
When is the office opening?
We will base our reopening of our offices on the advice of the government. We have established a plan for how people can safely return to the office.
Before Heading to the Office
Safer Commuting
What measures have you taken to reassure me of my safety on return?
You will be provided with our Office Etiquette Guidelines on return, and where available, disposable masks. We have highlighted some of the points captured in the guidelines below:
Can I work flexible time upon return or on rotation?
Yes, please work with your manager to arrange a mutually-acceptable flexible working schedule.
What does the new approach to working in the office look like?
Please refer to the Office Etiquette Guidelines.
What are my options if I’d rather return when the office is fully open?
No one is required to return to the office. You should speak with your manager if you are not comfortable doing so.
Will I be notified of a confirmed COVID-19 incident in the office?
We will notify you if we are aware you have been in close contact (defined as someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or, for asymptomatic patients, 2 days prior to test specimen collection) with someone diagnosed with or presumed to have COVID-19. In that case, you will be asked to work from home for up to 14 days, maintain social distancing, and self-monitor to ensure that you do not develop symptoms or become sick.
We ask that you maintain your calendar with updated information on whom you have met, including where and when, in addition to when you were and were not in the office.
Refer to global, federal or local health guidelines to guide on when a quarantined person should return to the office.
What if I feel unwell in the office?
Please notify your manager and inform your office’s designated COVID Coordinator.
It is your responsibility to stay home from work if you are sick. This is good practice at all times but, given the manner in which COVID-19 is spread, it is critical that you do the right thing and stay home and recover if you are not feeling well.
What if a colleague informs me, he/she is feeling unwell while in the office?
Suggest they speak to their manager and inform the designated COVID Coordinator to record the incident.
Can I ask a colleague to go home if they are sick?
If you have concerns about a colleague who appears unwell, please speak to your manager, COVID Coordinator or HR representative.
Office Etiquette
Personal Responsibility
Before & On Arrival at the Office
Practice social distancing when standing in line for building turnstiles and elevators/ stairs.
How Will the Office be Different?
Anyone entering our office will be advised to wear a mask and sanitize their hands upon entering the workspace. Where available, masks will be provided for your use.
We will be cleaning the office more. During business hours, staff will regularly disinfect high touch points in common areas such as door handles, table-tops, copiers, copy room surfaces, and restrooms. This will be in addition to daily disinfection of all common areas, work surfaces, common area phones, and conference room tables.
We will be social distancing which means no one will sit or stand within a minimum of 6 feet (2m) of another person. Consider wearing a mask at all times.
Any food that is provided will be limited to wrapped foods and single-serve utensils and paper plates. All food service/hospitality teams will be required to wear masks, and gloves when preparing.
Mail room personnel will wear face masks and gloves when handling packages/deliveries (no personal deliveries to be sent to the office).
