Returning to
While the impact of COVID-19 continues to evolve, our commitment to protecting our people, serving our clients and preserving our business remains steadfast.
As we see markets around the world preparing to open, it’s time to start preparations to transition our global workforce back to the office.
The Five Stages of Returning to the Office
To facilitate the reopening of our office locations, we developed a workplace dial that anchors to five defined stages and allows us to quickly adjust our work sites depending on health conditions. Using the dial, we can assign a stage to each of our work sites, depending on the current local health data and government guidance. The reopening stage by country and city will be updated regularly.
Stage 1
In Stage 1, the office is closed and remote work is mandatory.
Stage 2
Stage 2 offers a limited option for people who choose or need to be on-site. In this stage, employees that do not need to be in the office can continue to work remotely and should not feel they need to return.
Stage 3
In Stage 3, we are encouraging employees to return to the office. For example, in the U.S., with few exceptions, we find ourselves in Stage 3. In Stage 3, employees in the U.S. that are vaccinated are encouraged to return to the office and should schedule days for on-site work with their managers. In addition, in Stage 3, we are asking managers in the U.S. to invite people on their teams that are vaccinated back to the office for scheduled meetings, lunches, etc. If you are in a Stage 3 U.S. city, have not been vaccinated, and have been asked to return to the office, please contact your human resources manager.
Stage 4
In Stage 4, people are expected to return to the office for on-site work while maintaining appropriate protocols for masks, social distancing, etc.
Stage 5
In Stage 5, the office is open. COVID-19 is no longer a significant burden on the local community and presents itself more like an endemic virus such as the seasonal flu. In this final stage of the dial, most pandemic specific work site requirements and prevention measures are removed, enabling nearly all office services to return.
Local Stages
| City | State | Country | Status |
|---|---|---|---|
| Brampton | Canada | Stage 1 | |
| Calgary | Canada | Stage 1 | |
| Montreal | Canada | Stage 1 | |
| Toronto | Canada | Stage 1 | |
| Vancouver | Canada | Stage 3 | |
| Irvine | California | United States | Stage 3 |
| Long Beach | California | United States | Stage 3 |
| Los Angeles | California | United States | Stage 3 |
| San Francisco | California | United States | Stage 3 |
| Denver | Colorado | United States | Stage 3 |
| Greenwich | Connecticut | United States | Stage 4 |
| Stamford | Connecticut | United States | Stage 3 |
| Wilton | Connecticut | United States | Stage 3 |
| Washington | D.C. | United States | Stage 3 |
| Fort Lauderdale | Florida | United States | Stage 4 |
| Miami | Florida | United States | Stage 3 |
| Tallahassee | Florida | United States | Stage 4 |
| Atlanta | Georgia | United States | Stage 3 |
| Chicago | Illinois | United States | Stage 3 |
| Morton Grove | Illinois | United States | Stage 3 |
| Porter | Indiana | United States | Stage 3 |
| Boston | Massachusetts | United States | Stage 3 |
| Detroit | Michigan | United States | Stage 3 |
| Minneapolis | Minnesota | United States | Stage 3 |
| Kansas City | Missouri | United States | Stage 3 |
| St. Louis | Missouri | United States | Stage 3 |
| Jersey City | New Jersey | United States | Stage 3 |
| Princeton | New Jersey | United States | Stage 3 |
| New York | New York | United States | Stage 3 |
| Charlotte | North Carolina | United States | Stage 3 |
| Cincinnati | Ohio | United States | Stage 3 |
| Cleveland | Ohio | United States | Stage 3 |
| New Hope | Pennsylvania | United States | Stage 3 |
| Philadelphia | Pennsylvania | United States | Stage 3 |
| Guaynabo | Puerto Rico | United States | Stage 3 |
| San Juan | Puerto Rico | United States | Stage 3 |
| Nashville | Tennessee | United States | Stage 3 |
| Addison | Texas | United States | Stage 3 |
| Austin | Texas | United States | Stage 3 |
| Dallas | Texas | United States | Stage 3 |
| Houston | Texas | United States | Stage 3 |
| Alexandria | Virginia | United States | Stage 3 |
| Williamsburg | Virginia | United States | Stage 3 |
| Seattle | Washington | United States | Stage 3 |
| Kenosha | Wisconsin | United States | Stage 3 |
| Milwaukee | Wisconsin | United States | Stage 3 |
| New Berlin | Wisconsin | United States | Stage 3 |
| City | State | Country | Status |
|---|---|---|---|
| Vienna | Austria | Stage 3 | |
| Brussels | Belgium | Stage 2 | |
| Zagreb | Croatia | Stage 3 | |
| Prague | Czech Republic | Stage 3 | |
| Copenhagen | Denmark | Stage 3 | |
| Cairo | Egypt | Stage 3 | |
| Helsinki | Finland | Stage 3 | |
| Lille | France | Stage 3 | |
| Lyon | France | Stage 3 | |
| Paris | France | Stage 3 | |
| St. Etienne | France | Stage 3 | |
| Berlin | Germany | Stage 2 | |
| Bonn | Germany | Stage 2 | |
| Cologne | Germany | Stage 2 | |
| Dusseldorf | Germany | Stage 2 | |
| Frankfurt | Germany | Stage 2 | |
| Hamburg | Germany | Stage 2 | |
| Munich | Germany | Stage 2 | |
| Stuttgart | Germany | Stage 2 | |
| Wolfsburg | Germany | Stage 2 | |
| Athens | Greece | Stage 3 | |
| Budapest | Hungary | Stage 3 | |
| Dublin | Ireland | Stage 2 | |
| Milan | Italy | Stage 3 | |
| Rome | Italy | Stage 3 | |
| Osaka | Japan | Stage 3 | |
| Tokyo | Japan | Stage 3 | |
| Yokohama | Japan | Stage 3 | |
| Beirut | Lebanon | Stage 3 | |
| Vacoas-Phoenix | Mauritius | Stage 2 | |
| Amsterdam | Netherlands | Stage 3 | |
| Oslo | Norway | Stage 3 | |
| Warsaw | Poland | Stage 3 | |
| Lisbon | Portugal | Stage 3 | |
| Bucarest | Romania | Stage 3 | |
| Moscow | Russia | Stage 4 | |
| Jeddah | Saudi Arabia | Stage 3 | |
| Cape Town | South Africa | Stage 2 | |
| Durban | South Africa | Stage 2 | |
| Johannesburg | South Africa | Stage 2 | |
| Barcelona | Spain | Stage 3 | |
| Madrid | Spain | Stage 3 | |
| Stockholm | Sweden | Stage 3 | |
| Zurich | Switzerland | Stage 3 | |
| Istanbul | Turkey | Stage 2 | |
| Dubai | UAE | Stage 4 | |
| Kiev | Ukraine | Stage 3 | |
| Crawley | United Kingdom | Stage 2 | |
| London | United Kingdom | Stage 2 | |
| Macclesfield | United Kingdom | Stage 2 | |
| Manchester | United Kingdom | Stage 2 | |
| Norwich | United Kingdom | Stage 2 | |
| Thame | United Kingdom | Stage 2 | |
| Warrington | United Kingdom | Stage 2 |
| City | State | Country | Status |
|---|---|---|---|
| Buenos Aires | Argentina | Stage 1 | |
| Brasilia | Brazil | Stage 2 | |
| Sao Paulo | Brazil | Stage 2 | |
| Santiago | Chile | Stage 3 | |
| Bogota | Colombia | Stage 3 | |
| Medellin | Colombia | Stage 3 | |
| Heredia | Costa Rica | Stage 2 | |
| Mexico City | Mexico | Stage 3 |
| City | State | Country | Status |
|---|---|---|---|
| Brisbane | Australia | Stage 5 | |
| Melbourne | Australia | Stage 4 | |
| Perth | Australia | Stage 5 | |
| Sydney | Australia | Stage 5 | |
| Beijing | China | Stage 5 | |
| Dalian | China | Stage 5 | |
| Guangzhou | China | Stage 5 | |
| Hong Kong | China | Stage 4 | |
| Shanghai | China | Stage 5 | |
| Ahmedabad | India | Stage 2 | |
| Bangalore | India | Stage 1 | |
| Gurugram | India | Stage 1 | |
| Mumbai | India | Stage 1 | |
| New Delhi | India | Stage 1 | |
| Noida | India | Stage 1 | |
| Jakarta | Indonesia | Stage 3 | |
| Osaka | Japan | Stage 3 | |
| Tokyo | Japan | Stage 3 | |
| Yokohama | Japan | Stage 3 | |
| Kuala Lumpur | Malaysia | Stage 1 | |
| Auckland | New Zealand | Stage 5 | |
| Wellington | New Zealand | Stage 5 | |
| Manila | Philippines | Stage 2 | |
| Singapore | Singapore | Stage 2 | |
| Seoul | South Korea | Stage 3 | |
| Taipei | Taiwan | Stage 4 | |
| Bangkok | Thailand | Stage 4 | |
| Ho Chi Minh City | Vietnam | Stage 4 |
For locations not listed above, please contact your manager to determine what stage your local market is in.
Vaccinations
We strongly encourage all of our employees to get vaccinated if you have not already done so.
General Guidance
In locations with multiple agencies and facilities management teams, one representative should continue to liaise between Leadership and those teams to coordinate protocols, guidelines and communications to employees.
Anyone who is feeling unwell or or has reason to believe that they have been exposed to COVID-19 should not come into the office.
Continue to practice regular and thorough hand-washing by employees, vendors, and contractors. Ensure sanitizing hand rub dispensers continue to remain in prominent places around the workplace. Make sure these dispensers are regularly refilled.
Social Distancing
Where social distancing is required in the office agencies may need to stagger staff schedules to keep the headcount in an office at a reduced level on any given day. Agencies should implement a schedule alternating the time employees work in the office/work from home. We recommend practices such as the following:
Ensure that all you are communicating with your manager about flexible seating and, when applicable, utilize virtual check in software (i.e., Condeco Desk Management System).
Where social distancing is required, limit the size and duration of meetings to ensure social distance guidelines are being followed.
COVID-19 Incidents & Tracking
The COVID Coordinator’s responsibilities remain the same and works in collaboration with Agency Leaders and HR in all day-to-day actions and escalation processes involving COVID.
In the event an employee feels ill while in the office, that employee should be isolated.
The designated COVID Coordinator should be notified and confirm that they employee is wearing a mask after they have been moved into isolation.
The designated COVID Coordinator should confirm that the employee has a safe way to get home.
They should generate a list of anyone that the employee had close contact with while in the office (defined as being within six feet/two meters of the employee for more than 15 minutes) during the time that the employee was not feeling well.
Complete the COVID-19 Incident form provided on the microsite.
COVID Coordinators and all employees who may come to learn that another employee isn’t well and may have the virus should be instructed to use discretion and keep that information as confidential as possible, except as necessary to inform potentially exposed employees. Any records that the COVID Coordinator might keep as part of their job should be maintained confidentially (e.g., in a password protected file accessible only to HR and the COVID Coordinator).
In order to notify close contacts in case of an incident:
Ensure that reception maintains records of all visitors to the building including name, contact number, date of visit and employee visited, for at least 30 days.
All employees should keep their calendars updated with when, where and who they have met.
Suppliers and vendors that have employees working in the office should also maintain attendance records.
What measures have you taken to reassure the employees will be safe upon their return?
Where social distancing is required in the office agencies may need to stagger staff schedules to keep the headcount in an office at a reduced level on any given day. Agencies should implement a schedule alternating the time employees work in the office/work from home. We recommend practices such as the following:
We recommend employees take temperatures before coming to work. Employees with a temperature of above 100.4°F (38°C) degrees should remain at home.
We will be practicing social distancing in and around the office until local health authorities determine that such measures are no longer required.
Employees may be required to wear masks in the office by local health authorities.
Minimize traffic and maintain social distancing in common areas, pantries and food service areas.
Food service may be impacted by local health guidelines.
What if I feel unwell in the office?
Please notify your manager and inform your office’s designated COVID Coordinator.
It is your responsibility to stay home from work if you are sick. This is good practice at all times but, given the manner in which COVID-19 is spread, it is critical that you do the right thing and stay home and recover if you are not feeling well.
What if a colleague informs me, they are feeling unwell while in the office?
Suggest they speak to their manager and inform the designated COVID Coordinator to record the incident.
Can I ask a colleague to go home if they are sick?
Suggest they speak to their manager and inform the designated COVID Coordinator to record the incident.